Terms & Conditions
General Terms and Conditions for service provision
Veronika Barkoci operates under two legal entities — as a sole trader and as Kódy Vaší Duše s. r. o. Separate Terms and Conditions apply to each entity depending on the type of service provided. Please select the tab corresponding to your order.
General Terms and Conditions of sole trader Veronika Barkoci, ID No. 747 35 632, issued under Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (the "Civil Code").
I. Basic Provisions
These Terms and Conditions further define and clarify, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement between buyers and the seller, who is:
Veronika Barkoci
ID No.: 747 35 632
Registered office: Komenského 68, 798 27 Němčice nad Hanou, Czech Republic
VAT ID: not a VAT payer
Email: [email protected]
Phone: +420 739 291 302
(the "Seller")
These Terms apply to the Seller's services providing sessions, consultations, group workshops, information mediation and digital media.
These Terms govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside their business activity as a consumer, or within their business activity (the "Buyer") through the web interface located at www.jasnamysl.cz (the "Online Shop").
The Buyer is the person who purchases goods or services. The Buyer may be either a consumer or a person who is not a consumer.
A consumer is a natural person who, when concluding and performing the contract, is not acting within the scope of their business or other entrepreneurial activity or in the independent exercise of their profession. A consumer is referred to in these Terms either as the Buyer or expressly as a consumer.
The provisions of these General Terms and Conditions form an integral part of the purchase agreement. Different provisions in the purchase agreement take precedence over the provisions of these General Terms and Conditions.
These Terms and the purchase agreement are concluded in the Czech language.
All contractual relationships are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relationships not governed by these Terms are subject to the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, relationships not governed by these Terms are subject to the Civil Code (No. 89/2012 Coll.).
II. Order and Conclusion of the Purchase Agreement
The Buyer orders the subject of purchase by completing the electronic order form on the website www.jasnamysl.cz.
The purchase agreement is created by the Buyer sending the order and the Seller accepting it.
Immediately after receiving the order, the Seller will send the Buyer an order confirmation to the email address provided in the order form. This confirmation is automatic and the acceptance of the order by the Seller concludes the purchase agreement.
All orders sent by the Buyer and accepted by the Seller are binding.
Before placing the order, the Buyer was duly and timely informed of these Terms and confirms that they have read and agree to them.
All presentations of services placed in the Online Shop catalogue are informative in nature and the Seller is not obligated to conclude a purchase agreement regarding such goods.
Costs incurred by the Buyer when using means of distance communication in connection with concluding the purchase agreement (internet connection costs, telephone call costs) are borne by the Buyer. These costs do not differ from the basic rate.
The Buyer places an order either through their customer account, if they have previously registered in the Online Shop, or by completing the order form without registration.
When placing an order, the Buyer selects the service, quantity and method of payment.
Information about the individual technical steps leading to the conclusion of the contract is apparent from the ordering process and the Buyer has the option, in their own interest, to check the order before sending it and possibly correct it. Information provided in the order is considered correct by the Seller. A condition for the validity of the order is the completion of all mandatory information in the order form and the Buyer's confirmation that they have read these Terms. The Buyer sends the order to the Seller by clicking the SEND ORDER button.
The Buyer agrees to the use of means of distance communication and the provision of the service remotely / online communication when concluding the contract by sending the order.
Acceptance of the offer with an addition or deviation is not acceptance of the offer.
Confirmation of the content of a contract concluded in a form other than secure electronic or written form, which shows deviations from the actually agreed content of the contract, has no legal effect.
In case of ordering a session or consultation, the Seller will contact the Buyer by phone or email, no later than 3 days after receipt of the order, and they will jointly agree on the nearest possible date, time and method of providing the given service. Booking dates and times always depend on the Seller's availability. Any change of date or time by either party must always be properly communicated by phone or email.
III. Customer Account
Based on the Buyer's registration in the Online Shop, the Buyer may access their customer account. From their customer account, the Buyer can place orders for services. The Buyer may also order services without registration.
When registering for a customer account and when ordering services, the Buyer is required to provide all information correctly and truthfully. The Buyer is required to update the information provided in the user account whenever it changes. Information provided by the Buyer in the customer account and when ordering services is considered correct by the Seller.
Access to the customer account is secured by a username and password. The Buyer is required to maintain confidentiality regarding the information necessary to access their customer account. The Seller is not liable for any misuse of the customer account by third parties.
The Buyer is not entitled to allow the use of the customer account by third parties.
The Seller may cancel the user account, particularly if the Buyer does not use the user account for an extended period — more than 2 years, or if the Buyer breaches their obligations under the purchase agreement and these Terms.
The Buyer acknowledges that the user account may not be available continuously, particularly with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of third-party hardware and software equipment.
IV. Information about Services and Prices
1. Information about the service, including the price of the specific service and its main features, is given for each specific service in the Online Shop catalogue at https://www.jasnamysl.cz/sluzby. Service prices are stated as final prices and are without VAT. We are not VAT payers.
2. The price of the service also includes any working materials provided to the Buyer by the Seller during service delivery.
3. Service prices remain valid for the duration of their display in the Online Shop. This provision does not exclude the negotiation of a purchase agreement and a price under individually agreed terms.
4. Upon payment for goods and services, the Buyer will receive an email confirming the payment.
5. The Seller accepts payments by bank transfer and payment cards. The Seller does not charge any fees depending on the payment method and is not responsible for any payment fees charged by the bank, as these arise from the nature of the banking product the Buyer has arranged with their bank.
V. Payment Terms and Invoicing
1. All information on prices of goods and services is given in the detail of each product on the website www.jasnamysl.cz.
2. The Buyer may use the following payment options:
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bank transfer to the account specified in the order, using a QR code
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online payment card VISA, VISA Electron, MasterCard, Maestro (if this service is active)
V. Payment Terms and Invoicing (continued)
Payment is one-off and the Buyer is required to pay the price of the order together with the correct variable symbol of the payment so that the Seller can identify the payment and match it with the system, which automatically generates an invoice — tax document — upon receipt of payment. The invoice will contain payment information and will be sent to the Buyer's email.
3. The price for services under the purchase agreement may be paid by the Buyer in the following ways:
a) cashless, in CZK currency, by transfer to the Seller's bank account No. 2801759294/2010 held with Fio Banka
b) cashless, in EUR currency, by transfer to the Seller's bank account No. 2601879187/2010, IBAN: CZ87 2010 0000 0026 0187 9187 held with Fio Banka
c) cashless by transfer to the Seller's account through the GOPAY s. r. o. payment gateway, which provides secure technology for accepting payment cards and online bank transfers. Payment card numbers and electronic banking passwords are entered through the secure and trusted channel of GOPAY s.r.o.
4. Sessions, consultations and workshops are always paid in advance. The purchase price is due within 14 days from the conclusion of the purchase agreement. However, no later than 1 day before the pre-agreed date of the session or consultation, unless otherwise agreed by the Buyer and Seller by phone.
5. In case of payment via the payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.
6. In case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the Seller's bank account.
7. If the Buyer does not pay the Seller the purchase price properly and on time, they are required to pay the Seller a contractual penalty of 0.05% of the purchase price of the goods for each day of delay (even partial), but only up to the amount of the purchase price of the goods, payable immediately after delivery of the demand for payment of this contractual penalty to the Buyer's email, by bank transfer to the Seller's account.
VI. Money-Back Guarantee
1. For selected products (online educational programs and webinars), the Buyer has the option, within 14 days of purchase (i.e. sending the access link or URL to the email address provided by the Buyer), to withdraw from the contract with a money-back guarantee, in case they are not satisfied with the product or find that the purchased training or program is not suitable for them. Information on whether the guarantee is provided for a specific product is given on www.jasnamysl.cz in the description of the selected product upon clicking the specific product.
2. In case of such withdrawal from the contract due to dissatisfaction, the Buyer shall send a written request electronically to [email protected] with a statement that they are withdrawing from the contract due to dissatisfaction, and shall attach a copy of the invoice / tax document with the date of purchase.
3. The money will be refunded to the Buyer in the same way as it was received, within 30 days from delivery of the Buyer's email. Upon receipt of the Buyer's email, the Buyer's access to the product will be automatically deactivated.
VII. Cancellation Terms
1. Ordered services may be cancelled before they are used. For sessions, consultations and workshops, up to 24 hours before their planned start.
2. If the services have already been used, in any extent and time period, including immediately after the start, cancellation is not possible.
3. From the moment of starting to use the services, whenever the Buyer expresses dissatisfaction or for any reason changes their mind about the service, or both parties conclude that the service cannot be fully provided, cancellation is not possible. The Buyer takes full responsibility and is not entitled to a refund or compensation.
4. If the Buyer uses any form of violence, including verbal insults or attacks, or is clearly under the influence of intoxicating substances, the Seller will immediately end the interaction and the Buyer is not entitled to a refund or compensation.
VIII. Rules of Sessions, Trainings and Seminars
1. During training and breaks, we show respect to other training participants, assistants and trainers/lecturers and observe good manners. If the Buyer uses any form of violence, including verbal insults or attacks, the Seller or the person authorised to lead the course will immediately end the interaction and the Buyer is not entitled to a refund or compensation.
2. Alcohol and drugs are strictly prohibited at the Seller's trainings. Any participant who is clearly under their influence will be asked to immediately leave the training, with no entitlement to a refund of any part of the paid training or course price.
3. Trainings, courses and seminars aim to provide a safe space for everyone. We respect the privacy of all training participants, including assistants and trainers/lecturers. During training, we share personal and private stories and information that should not leave the classroom (including online classroom). The Seller notes that in case of breach of the above, the person who breached the rule bears responsibility for their actions including any legal consequences. The Seller is not liable in cases where any participant of courses, seminars or trainings breaches the rule to the detriment of another participant and causes them damage or other harm by such conduct. If such a situation arises, the participants are required to resolve the matter between themselves.
4. RECORDING of sessions, trainings and courses, and taking pictures of the presentation is PROHIBITED. The content of training, presentation and manual is protected by copyright and is therefore prohibited from being distributed.
5. Successful completion of the training, seminar, course and obtaining the certificate is possible only by attending the entire training.
6. Each participant has the right to leave the session, seminar, training or course at any time, without entitlement to any compensation.
7. If a participant does not attend one day of training, seminar or course, the service fee is non-refundable and repeating the training is subject to a fee. Repeating only one day of training that the participant missed is not possible — in such case, they again lose the option of obtaining the certificate.
8. The fee for repeating a training, seminar or course is always half the standard price of the given service.
9. In case of failure to comply with any of the above-mentioned training rules, the participant may be excluded, in case of an online course disconnected from the training, seminar or course. In such case, no right to any compensation or refund of the service fee arises.
10. Upon registration for the Metaphysical Anatomy course, each participant will receive a Code of Conduct electronically to their stated email address. By registering, the Buyer clearly accepts and confirms at the moment of starting the course that they are familiar with the content of this code of conduct.
11. Entry to offered trainings, seminars or courses is permitted only to persons over 18 years of age. Persons under 18 may participate in trainings, courses and seminars only with the express consent of their legal representative.
IX. Order Cancellation
The Seller reserves the right to cancel a group workshop before its date if its capacity has not been sufficiently filled. In such case, the Seller will offer the Buyer the option of attending another planned event, and if the Buyer agrees, only the date will change. In other cases, the Seller will, without undue delay, send the entire paid price to the Buyer's bank account.
X. Withdrawal from the Contract
1. A Buyer who has concluded the purchase agreement outside their business activity as a consumer has the right, in accordance with Section 1829 (1) of the Civil Code, to withdraw from the purchase agreement without giving a reason within 14 days from the date of payment for the given service, but no later than 1 day before the start of the planned training, course or seminar — see Cancellation Terms.
2. To meet the deadline for withdrawal from the contract, the Buyer must send the Withdrawal Request within the withdrawal period.
3. The Buyer shall send the withdrawal from the purchase agreement to the Seller's email [email protected] or to the Seller's delivery address Komenského 68, 798 27 Němčice nad Hanou. The Seller will promptly confirm receipt of the Withdrawal Request to the Buyer by email.
If the Buyer withdraws from the contract, the Seller will return all funds received from the Buyer without undue delay, but no later than within 14 days of withdrawal, either to the account specified in the Withdrawal Request or to the account from which the service was paid.
4. Pursuant to Section 1837 of the Civil Code, the Buyer cannot, among other things, withdraw from the purchase agreement particularly in cases:
a) of delivery of digital content not delivered on a tangible medium and delivered with the Buyer's prior express consent before the expiry of the withdrawal period, where the Seller informed the Buyer before contract conclusion that they have no right to withdraw in such case,
b) where the Buyer has already downloaded the digital content to their device.
5. A Buyer who is not a consumer may withdraw from the contract only in cases stipulated by the Civil Code. The Seller is required to refund the Buyer the amount fully corresponding to the price of the goods and the paid delivery costs within 30 days of withdrawal, in the same way as the payment was received.
XI. Confidentiality and Personal Data Protection
All information obtained from clients during trainings, courses and seminars will be treated as strictly confidential.
The Seller undertakes to fully respect the confidential nature of the Buyer's personal and business data, which are secured against unauthorised access and protected against misuse. The data entered in the application form are necessary for the Buyer's identification and for the realisation of the entire transaction, including necessary accounting operations, issuance of tax documents, identification of cashless payments and communication with the Buyer.
The full text of the Privacy Policy can be found on a separate page.
The Buyer acknowledges that at the Seller's live events, registration of the participant must be carried out before the start of the event, where their identity will be verified.
The Buyer agrees that the personal data provided will be processed and stored by the Seller in accordance with the Personal Data Processing Act (No. 110/2019 Coll.) and the GDPR Regulation for the purpose of fulfilling the subject of the contract. The Buyer has the right to be informed of what data the Seller keeps about them, and is entitled to change this data, or to express written disagreement with its processing. Supervision of personal data protection is exercised by the Office for Personal Data Protection.
The Seller undertakes not to provide the Buyer's personal data to third parties and to use the personal data exclusively to fulfil the subject of the contract, not for marketing or commercial purposes.
The Seller is entitled to send the Buyer their own commercial communications only if the Buyer actively requests them, and only until the Buyer informs the Seller that they wish to stop receiving them. The Buyer may make this notification to the electronic address obtained in connection with performance of the contract, without incurring any costs.
XII. Disclaimer
1. All Seller's services serve informational purposes in the field of personal development. Information provided by the Seller is only guidance and recommendations. The Seller is not in any way responsible for success or failure in applying the purchased services in practice, for feelings, health condition or other states the Buyer may experience. By ordering the service, the Buyer takes full responsibility for their actions, conduct and decision-making. Success of the provided service depends on a number of other factors that the Seller cannot influence (skills, abilities, knowledge, dedication, business acumen, Buyer's health condition, market situation, etc.).
2. The Seller informs the Buyer that they may be exposed to physical, psychological or emotional strain, and it is fully their responsibility and decision whether they undergo a session, consultation or workshop.
3. The Seller informs the Buyer that the content of sessions and consultations cannot replace an individual consultation with a qualified expert. It also cannot replace medical or psychotherapeutic care. Information provided by the Seller during sessions and consultations are only recommendations and expressions of opinion on the given matter, and the Buyer is always asked whether they agree with the individual steps and procedures.
XIII. Out-of-Court Dispute Resolution
1. The Buyer acknowledges that all possible disputes will be resolved out of court, and the Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2, ID No. 000 20 869, web: https://adr.coi.cz/cs) is competent for resolving consumer disputes from the purchase agreement. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer from the purchase agreement. The European Consumer Centre Czech Republic (Štěpánská 567/15, 120 00 Prague 2, web: http://www.evropskyspotrebitel.cz) is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
2. The Seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out by the relevant trade authority within its competence. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, to a defined extent.
XIV. Final Provisions
1. All arrangements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This is without prejudice to consumer rights arising from generally binding legal regulations.
2. The Seller is not bound, in relation to the Buyer, by any codes of conduct within the meaning of Section 1826 (1) (e) of the Civil Code.
3. All rights to the Seller's website, particularly copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part of it without the Seller's consent.
4. The Seller is not liable for errors caused by third-party interference with the Online Shop or its use contrary to its purpose. The Buyer must not use procedures when using the Online Shop that could have a negative impact on its operation, and must not perform any activity that could enable them or third parties to interfere unauthorisedly with or unauthorisedly use the software or other components forming the Online Shop, or use the Online Shop or its parts or software in a manner contrary to its purpose.
5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.
6. The purchase agreement, including the Terms, is archived by the Seller in electronic form and handled in accordance with personal data protection requirements.
7. The Seller may amend or supplement the Terms. This provision is without prejudice to rights and obligations arising during the effective period of the previous version of the Terms. The Seller will publish the new version on its website.
8. By sending the order from the online order form, you confirm that you are familiar with the privacy terms and accept them in full.
9. By ticking consent through the online form, you confirm that you have read these General Terms and Conditions and accept them in full.
Effective Date
These Terms and Conditions are effective from 30 May 2026.